Help/FAQ Center

Welcome to the Online Help Center. Here you'll find information on managing your Account online and answers to common cardmember questions.

• Who can tell me what my Login ID and /or Password ID is?
  For security reasons, you are the only one who will have access to your Login ID or Password for your personal Account information. Therefore, you will be unable to obtain this information by calling Technical Support. Please click on Forgot Login ID/Password if you do not know it.
• Why is the Forgot Login ID/Password screen not accepting my Account number?
  If you were not previously registered for online Account Access, you will get a message that the Account number is not recognized. Please return to the home page and register your Account as a new user.
• I'm trying to use the Forgot Login ID/Password form to recover or reset my login information, but I keep getting an error on my email address. What should I do?
  To complete the Forgot Login ID/Password form, enter the email address we currently have on file for your account email alerts. If you do not remember your email address, please click on the Contact Us link at the top of this page to speak to a Customer Service Representative to update your email address. After your email address has been updated, you will need to complete the Forgot Login ID/Password form to access your account.

FAQ Categories

• Capital One Purchase FAQs
  Learn more about Capital One's purchase of HSBC's U.S. Credit card business
• Customer Service FAQs
  Provides current cardmembers detailed information regarding online account management.
• Statement FAQs
  Gives detailed Account statement information including recent transactions, pending charges, and historical statement activity. Learn about downloading statement transactions using your favorite software including Quicken and Microsoft Money.
• Payment FAQs
  Explains payment options available through the Payments tab.
• Security FAQs
  Read up on current information regarding online Account security and fraud protection.